ImpactED Blog

At the beginning of our work with clients, we ask them to trust the process. While our team (at least some of us) are avid sports fans, this is more than a classic Philadelphia sports reference.

When the Philadelphia Water Department came to us to find out how they could roll out their new EBilling (online payment) system in the smoothest way possible, we knew that simply surveying customers wouldn’t give us enough details...

In the fall of 2018, I was living in Ecuador and working for an international gap-year program. As the mid-year mark rolled around, I hounded participants to take surveys and searched for an internship back in Philly.

ImpactED is excited to announce that our team continues to grow! We’re happy to introduce our newest team member, Assistant Director of Evaluation, Alyssa Matteucci.

Over the last year, we asked the Philadelphia nonprofits participating in our second cohort of the Social Impact Collaborative program (SIC) to trust the process.

When it comes to tracking progress towards your organization’s desired impact, indicators are essential.

The great Yogi Berra once said: “If you don’t know where you’re going, how are you going to know when you get there?”

In 2017, ImpactED established new headquarters within the Fels Institute of Government.

As 2018 approaches, ImpactED would like to wish our partners, clients, and friends a joyful holiday season and a happy new year. Thank you for being a part of our community.

Serving 2.5 million people, the Philadelphia Water Department (PWD) is committed to community-responsive services and continuous improvement.